These Terms and Conditions ("Terms") constitute a legally binding agreement between MOVTEK Private Limited ("MOVTEK", "Company", "we", "our", "us"), a company incorporated under the Companies Act, 2013 with its registered office in New Delhi, India, and you ("Customer", "Client", "User", "you", "your") as a user of MOVTEK's services and/or digital platform.
These Terms apply to:
These Terms are supplemental to and shall be read together with any specific service agreement, rate confirmation, or job order issued by MOVTEK. In the event of conflict, the specific agreement shall prevail over these general Terms.
MOVTEK provides the following categories of services, subject to availability, applicable regulations, and separate service-specific terms:
4.1 All requests for services must be submitted via the MOVTEK Platform, written email, or physical booking form. Verbal instructions are not binding on MOVTEK unless subsequently confirmed in writing.
4.2 A binding contract is formed only upon MOVTEK's written confirmation of a booking or issuance of a job order reference number. Quotations issued by MOVTEK are valid for the period stated therein and are subject to carrier availability, space confirmation, and applicable surcharges at the time of booking.
4.3 The Customer warrants that all information provided at the time of booking — including cargo description, weight, dimensions, value, origin, destination, HS codes, and special handling requirements — is accurate, complete, and not misleading. MOVTEK shall not be liable for delays, mis-declaration penalties, or losses arising from inaccurate information provided by the Customer.
4.4 MOVTEK reserves the right to refuse, suspend, or cancel any booking or service at its sole discretion, including where:
The Customer shall be responsible for:
Freight rates quoted by MOVTEK are indicative unless confirmed in writing. Rates are subject to change based on carrier surcharges (BAF, CAF, PSS, GRI, LSS, etc.), fuel fluctuations, port congestion charges, and government levies applicable at the time of shipment. The Customer shall be liable to pay the actual charges applicable at the time of execution of services.
All applicable Goods and Services Tax (GST), port dues, customs duties, demurrage, detention, and ancillary charges are payable by the Customer in addition to quoted freight rates, unless expressly included in writing. MOVTEK will issue GST-compliant invoices under applicable HSN/SAC codes.
MOVTEK's default payment model is prepaid. All freight charges, service fees, and applicable taxes are due and payable in full by the Customer before commencement of any service, release of any shipment, or issuance of any transport document (including but not limited to House Bill of Lading, House Airway Bill, or Delivery Order). No booking shall be confirmed and no cargo shall be accepted or released until full payment has been received and realised by MOVTEK, unless a separate written credit arrangement has been agreed (see below).
Payments shall be made by NEFT/RTGS/UPI/bank transfer to MOVTEK's designated account as provided at the time of booking confirmation. Cash payments are accepted only at MOVTEK's registered offices subject to applicable limits under Indian law.
Where actual charges at execution differ from the initial estimate (due to carrier surcharges, weight/volume variances, additional handling, customs duties, or other variables), MOVTEK will issue a supplementary invoice for the differential. Such additional charges must be settled immediately upon demand and prior to release of the shipment or documents.
At MOVTEK's sole discretion, credit payment terms may be extended to select Customers on the basis of a signed Credit Agreement, satisfactory credit assessment, and an established business relationship with MOVTEK. Where credit terms have been approved in writing, invoices shall be payable within the period stated in the Credit Agreement. MOVTEK reserves the right to withdraw, suspend, or vary approved credit terms at any time by written notice, and any outstanding balance shall become immediately due and payable upon such withdrawal. Credit terms are non-transferable and apply only to the specific entity to which they are granted.
Any disputes on invoices or charges must be raised in writing within 7 working days of receipt; failure to do so shall constitute acceptance of the amount invoiced.
MOVTEK shall have a general and particular lien on all cargo, documents, and property of the Customer in MOVTEK's possession or control for all sums owed by the Customer to MOVTEK, including freight charges, duties, demurrage, storage, and costs. MOVTEK may exercise this lien by retaining, selling, or disposing of such cargo in accordance with applicable law after providing the Customer with reasonable notice.
Unless otherwise agreed, invoices shall be raised in Indian Rupees (INR). Where foreign currency transactions are involved (import/export freight), conversion shall be at the exchange rate prevailing on the date of invoice or as per the applicable customs rate of exchange.
MOVTEK strictly prohibits the shipment of undeclared Dangerous Goods. Any Customer found to have tendered undeclared DG cargo shall be fully liable for all resulting fines, costs, damages, and third-party claims.
7.1 The Customer must declare all Dangerous Goods at the time of booking and provide complete and accurate Shipper's Declaration for Dangerous Goods (DGD) / Material Safety Data Sheet (MSDS) as applicable.
7.2 MOVTEK will not knowingly handle the following categories of cargo:
7.3 MOVTEK reserves the right to inspect any cargo and to refuse or off-load cargo at any point if it is reasonably suspected to contain prohibited items, even if the Customer has provided documentation.
8.1 Where MOVTEK is engaged for customs clearance, it acts as a licensed Customs House Agent (CHA) or through its affiliated CHA partners. MOVTEK will file documents based solely on information provided by the Customer, and the Customer bears full legal responsibility for the accuracy of all declarations.
8.2 The Customer authorises MOVTEK to act as their agent for the purpose of completing customs formalities, signing declarations, and interacting with government authorities on their behalf in connection with the specific shipment.
8.3 Any fines, penalties, confiscation of goods, or prosecution arising from mis-declaration, under-valuation, non-compliance with import/export restrictions, or violation of any applicable law shall be the sole responsibility and liability of the Customer. MOVTEK shall be indemnified by the Customer for any such costs incurred.
8.4 The Customer shall comply with all applicable advance cargo reporting requirements including but not limited to:
MOVTEK acts as a freight forwarder and agent of the Customer in arranging carriage. MOVTEK's liability as a freight forwarder shall be limited to the lesser of:
Where goods are carried under a Master Bill of Lading or Master Airway Bill, the liability of the Carrier shall be governed by:
MOVTEK shall not be liable for any loss, damage, delay, or expense arising from:
MOVTEK strongly recommends that Customers obtain adequate cargo insurance. MOVTEK can arrange cargo insurance as agent, subject to the terms of the insurer. MOVTEK is not an insurer and does not underwrite risk. Where the Customer declines insurance, it shall be deemed to have self-insured and shall waive all claims against MOVTEK beyond the liability limit in Clause 9.1.
Any claim for loss or damage must be notified to MOVTEK in writing:
Failure to notify within these periods shall extinguish the claim. All claims must be accompanied by the original transport document, delivery note, survey report, and supporting evidence.
10.1 Transit times communicated by MOVTEK are estimates only and not guaranteed. MOVTEK shall not be liable for any delay in departure, arrival, or delivery of cargo caused by carrier scheduling, port congestion, weather, customs examination, Force Majeure, or any other cause beyond MOVTEK's direct control.
10.2 MOVTEK shall not be liable for any consequential losses, additional costs, lost contracts, or business interruption arising from delays, even if MOVTEK was made aware of potential consequences.
10.3 The Customer is responsible for allowing adequate transit buffer when planning shipments subject to time-critical delivery requirements.
11.1 MOVTEK is authorised to sub-contract all or any part of its obligations to carriers, co-loaders, warehouse operators, truckers, and other logistics service providers ("Sub-Contractors") without prior notice to the Customer, unless specifically restricted in a signed service agreement.
11.2 MOVTEK shall exercise reasonable care in the selection of Sub-Contractors but shall not be liable for acts, omissions, negligence, or insolvency of Sub-Contractors beyond MOVTEK's own proportionate fault.
11.3 When MOVTEK issues its own House Bill of Lading or House Airway Bill, it accepts liability as principal up to the limits stated in Clause 9, regardless of the Sub-Contractor engaged.
The Platform may only be used for lawful purposes directly related to freight forwarding and logistics activities. The Customer shall not:
MOVTEK endeavours to maintain 99% Platform availability but does not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible. MOVTEK shall not be liable for losses arising from Platform downtime, technical errors, or temporary unavailability.
All content, software, designs, trademarks, logos, and intellectual property on the Platform are owned by or licensed to MOVTEK. The Customer is granted a limited, non-exclusive, non-transferable licence to use the Platform solely for its intended purpose. No rights are transferred to the Customer.
13.1 MOVTEK may offer to arrange cargo insurance on behalf of the Customer as an insurance intermediary. Any such insurance is subject to the terms, conditions, exclusions, and limitations of the relevant insurance policy and insurer.
13.2 MOVTEK's role in arranging insurance is limited to that of an agent. Claims must be submitted directly to the insurer. MOVTEK shall not be liable for the insurer's failure to pay or for any coverage gap.
13.3 Customers are advised to disclose the full value of cargo and any special characteristics when requesting insurance coverage. Under-insurance shall be the Customer's sole responsibility.
13.4 MOVTEK's maximum liability in connection with any loss, damage, delay, or misdelivery of cargo — whether as freight forwarder, agent, or otherwise — shall under no circumstances exceed the total freight charges paid by the Customer to MOVTEK for the specific shipment giving rise to the claim ("Freight Value Cap"). This Freight Value Cap applies regardless of the cause of action, including breach of contract, tort, negligence, or statutory claim, and is in addition to (and does not override) the per-kilogram SDR limits set out in Clause 9.1, whichever is the lower amount.
The Customer shall fully indemnify, defend, and hold harmless MOVTEK, its directors, officers, employees, agents, and Sub-Contractors from and against all claims, demands, actions, losses, damages, costs, penalties, fines, and expenses (including legal fees) arising from:
15.1 MOVTEK shall not be liable for failure or delay in performing its obligations if such failure or delay results from a Force Majeure Event, including but not limited to: acts of God, earthquake, flood, fire, storm, epidemic, pandemic, war, terrorism, civil unrest, government action, port closure, carrier strike, congestion, fuel shortage, or any other event beyond MOVTEK's reasonable control.
15.2 MOVTEK will notify the Customer promptly upon the occurrence of a Force Majeure Event and will use reasonable endeavours to resume performance as soon as practicable. Additional costs incurred due to Force Majeure events (diversion, re-routing, storage, etc.) shall be borne by the Customer.
Both parties agree to keep confidential all proprietary information, trade data, pricing, customer lists, and business information disclosed by the other party in connection with the services. This obligation shall survive termination of the business relationship for a period of 3 years. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law or regulation.
17.1 MOVTEK is committed to zero tolerance for bribery, corruption, and unethical business practices. All parties must comply with the Prevention of Corruption Act, 1988 (India), the UK Bribery Act 2010 (where applicable), and the US Foreign Corrupt Practices Act (FCPA) (where applicable).
17.2 MOVTEK conducts sanctions screening on all transactions and counterparties against the OFAC SDN list, EU Consolidated Sanctions, UN Security Council Sanctions, India's Ministry of External Affairs designated lists, and other applicable watchlists. MOVTEK reserves the right to refuse, cancel, or terminate any transaction where a sanctions risk is identified.
17.3 The Customer warrants that it is not a sanctioned entity, does not trade with sanctioned parties, and will not use MOVTEK's services for any transaction that violates applicable sanctions laws.
18.1 Either party may terminate an ongoing service agreement by providing 30 days written notice to the other party, subject to completion of shipments already in transit.
18.2 MOVTEK may suspend or immediately terminate services without notice in the event of:
18.3 Termination shall not relieve the Customer of its payment obligations for services rendered prior to termination.
In the event of any dispute, claim, or controversy arising out of or in relation to these Terms or services provided by MOVTEK, the parties shall first attempt to resolve the matter amicably through good faith negotiations. A formal written notice of dispute must be issued, following which the parties shall have 30 days to negotiate a resolution.
If the dispute is not resolved amicably within 30 days, it shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be:
Notwithstanding the above, either party may seek interim relief (injunctions, preservation orders) from competent courts in New Delhi. For matters not subject to arbitration, the parties submit to the exclusive jurisdiction of courts in New Delhi, India.
These Terms are governed by the laws of the Republic of India. The primary applicable legislation includes:
The Customer is solely responsible for compliance with all applicable export/import laws including:
MOVTEK shall not be liable for the Customer's failure to comply with export/import regulations. Any resulting fines, penalties, seizures, or legal proceedings shall be the Customer's sole responsibility.
22.1 MOVTEK reserves the right to amend these Terms at any time. Updated Terms will be published on our website at www.movtek.com/terms with the revised effective date. Continued use of services after the effective date constitutes acceptance of the revised Terms. For material changes, MOVTEK will provide 30 days advance written notice to registered customers.
22.2 No failure or delay by MOVTEK to enforce any provision of these Terms shall constitute a waiver of that provision. A waiver of any breach does not constitute a waiver of any subsequent breach.
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
These Terms, together with any signed Service Agreement, Rate Confirmation, or Job Order issued by MOVTEK, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior representations, negotiations, understandings, and agreements, whether oral or written.
All notices, legal communications, and formal correspondence under these Terms must be in writing and delivered to:
| Legal & Compliance | MOVTEK Private Limited |
| Address | Lower Ground Floor, World Trade Center, 44 (LGF, Babar Rd, Fire Brigade Lane), Connaught Place, New Delhi, Delhi 110001 |
| grievance@movtek.com | |
| Phone | +91-9811018023 |
| Website | www.movtek.com |
For general customer support and shipment queries, please contact: support@movtek.com
By engaging MOVTEK's services or accessing the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
MOVTEK Private Limited | New Delhi, India | www.movtek.com